The Three Words I Didn’t Expect to Obsess Over The decision to build a relationship with a government website which I never planned to do in my life happened to me on that particular day.  My day began normally when I entered the kitchen at home where I stood in a half-awake state while the kettle made noise and I held my phone. I typed three plain unassuming words which read as "Where's My Refund" to the system. I expected the system to confirm my request with a date which would allow me to continue my day.  .."I never even realized they slipped right in beside my daily chores. In other words, while waiting to pay at the checkout line of the supermarket, I played with the wording.  I checked them before bed. I checked them on days when bills felt a little heavier than usual. Not obsessively at first—just… regularly. And then more often than I cared to admit. The odd thing wasn’t the waiting itself. Waiting is normal. The strange part was how personal it started t...